Help Center

Last reviewed April 4, 2026

Answers to the most common questions about Scylla — accounts, connections, data, security, and support. If you can't find what you need here, email support@scylla.finance and we'll get back to you.

1. What is Scylla?

Scylla is a personal and small-business financial operations platform. It connects to your bank and investment accounts, pulls in your transactions, and gives you dashboards, budgets, goals, and alerts in one place. It is operated by 993 Cooper LLC, a Tennessee limited liability company. It is currently in private beta.

Scylla does not provide financial advice. It is an organization tool, not an advisor.

2. How do I connect a bank account?

On the dashboard, click Add Account or Connect an Institution in the onboarding wizard. Scylla opens Plaid Link, which is the industry-standard secure connector for financial institutions. You'll select your bank, sign in with your bank credentials directly to Plaid (not to Scylla), and pick which accounts to share. Scylla receives the account data from Plaid and displays it on your dashboard.

You can connect as many institutions as you like.

3. My transactions aren't updating — what's wrong?

First, check the sync timestamp on the account card. If it's older than a few hours, click Refresh. If that fails:

• The institution connection may need to be updated. Banks sometimes require re-authentication every 90 days or after you change your bank password. Go to Settings → Connections and click Update on any account with a yellow warning.
• Plaid may be experiencing an outage. Check the banner at the top of the dashboard or status.plaid.com.
• Your institution may be temporarily unavailable. Log in directly to your bank's website; if that's down, Plaid can't reach it either.

If none of those apply, email support@scylla.finance and we'll look at the sync logs for your account.

4. Is my data safe?

We take this seriously. Specifically:

• All data is encrypted in transit (TLS 1.3) and at rest (Postgres pgcrypto on PII columns, full-disk encryption on the server).
• Passwords are stored as bcrypt hashes. We cannot see your password.
• Two-factor authentication is mandatory on every account.
• We never sell your data. We don't use it for advertising. We don't train public AI models on it.
• We back up daily and keep an off-site encrypted copy.
• See our Privacy Policy and Terms of Service for details.

5. How do you handle my banking credentials?

We don't handle them at all. When you connect a bank, you enter your credentials directly into Plaid's dialog. Plaid holds and maintains that relationship with your bank. Plaid sends Scylla only the transaction and balance data — never your username or password. Scylla literally has no way to log in to your bank.

If you want to cut the connection, you can disconnect in Scylla (Settings → Connections → Disconnect) or revoke Plaid's access directly at my.plaid.com.

6. Can I delete my account?

Yes. Go to Settings → Delete account. You'll be asked to confirm and enter your password and TOTP code. Your account is marked for deletion and logged out immediately. After a 30-day grace period (in case you change your mind), we hard-delete your data from production. Backups age out within 30 more days, at which point your data is gone from all our systems except where we are legally required to retain it (e.g., tax-adjacent records for up to seven years, which we can redact and which are never user-visible).

If you can't access the app for any reason, email support@scylla.finance from the address on your account and request deletion.

7. Can I export my data?

Yes. Go to Settings → Export my data. You'll get a ZIP file containing JSON and CSV exports of every table that holds data you own — transactions, budgets, goals, notes, accounts, and account metadata. The export request is processed immediately and the file is available for 24 hours.

8. What does "beta" mean?

It means:

• Features may change or be removed.
• Bugs are more likely than they will be in a mature version.
• Data may occasionally be lost if we have to restore from backup.
• Uptime is best-effort — we target 99.9% but do not commit to a formal SLA.
• You are among the first handful of users, and your feedback directly shapes what Scylla becomes.

If any of that makes you uncomfortable, that's fair — wait for public launch. If you want to help us build it, welcome.

9. Is this financial advice?

No. Scylla is not a registered investment advisor, broker-dealer, tax advisor, CPA, or financial planner. Nothing you see in Scylla is financial, tax, legal, or investment advice. Dollar figures, projections, alerts, and recommendations are informational only. For advice, consult your own licensed professional. See the Terms of Service for the full language.

10. How do I reset my password?

On the login page, click Forgot password. Enter your email address. We'll send a magic link (valid for 15 minutes) to the email on your account. Click the link, set a new password (16+ characters), and you're back in. You may be asked to re-enter your TOTP code after resetting.

If you don't receive the email within five minutes, check spam, then email support@scylla.finance.

11. How do I enable 2FA?

Two-factor authentication is enabled automatically during signup. You cannot create an account without setting up TOTP. To change your 2FA device:

1. Go to Settings → Security → Two-factor authentication.
2. Scan the new QR code with your authenticator app (Authy, 1Password, Google Authenticator, etc.).
3. Confirm with a new code from the new device.
4. The old device is deactivated.

If you lose your 2FA device, email support@scylla.finance from the address on your account. We have a manual recovery process that requires identity verification.

12. What is Plaid and why does Scylla use it?

Plaid is the financial data aggregator that connects to your banks on Scylla's behalf. Essentially every modern personal-finance app you've heard of (Monarch, Copilot, Mint while it existed, YNAB, Wealthfront, Robinhood, Chime, Venmo, Coinbase) uses Plaid or a competitor for this layer. Plaid holds the institution credentials so Scylla doesn't have to, maintains the integrations with thousands of banks, and keeps up with changes to banking APIs.

When you see the Plaid dialog, that's Plaid, not Scylla. Plaid has its own privacy policy at plaid.com/legal.

13. Who is 993 Cooper LLC?

993 Cooper LLC is a Tennessee limited liability company that operates Scylla. It's owned and run by Ryan Glosson. Scylla started as a tool Ryan built for his own financial operations (real estate holdings, restaurants, personal finances) and is now opening up to a small private beta of trusted users.

14. How do I report a bug?

Three ways, pick whichever is easiest:

1. In-app chat. Click the chat bubble in the bottom-right. A message to support, tagged with your session, goes straight to Ryan.
2. Email. support@scylla.finance with a short description, what you expected, and what happened. Screenshots help.
3. Critical issues. If you notice something that looks like a security problem or data leak, email security@scylla.finance and please don't post about it publicly. We'll respond fast.

15. How do I contact support?

General questions: support@scylla.finance — best-effort response within 3 business days for beta users. Urgent issues (account access, suspected data problem) usually get a same-day response during Ryan's waking hours. In-app chat for quick things.

For security disclosures: security@scylla.finance.

For DMCA or copyright concerns: dmca@scylla.finance.

For privacy or deletion requests: support@scylla.finance with "Privacy Request" in the subject.